🩺 Clinic Comparison
Doctolib manages your appointments.
Orkelia manages everything else.
90% of patient conversations are NOT direct appointment bookings — they are questions about pricing, info requests, cancellations, complaints. Doctolib doesn't see them. Orkelia sits alongside and captures exactly that gap.
Comparison table
Capability by capability.
| Capability | Doctolib | Orkelia | Verdict |
|---|---|---|---|
| Appointment booking on platform | ✓ (its core function) | — (we don't rebuild the calendar) | Doctolib |
| Patient Instagram DM reply | ✗ | ✓ 24/7 | Orkelia |
| Patient WhatsApp reply | ✗ | ✓ 24/7 | Orkelia |
| Website form reply | ✗ | ✓ 24/7 | Orkelia |
| Personalized D-1 reminder | Basic | Clinical tone + waitlist escalation | Orkelia |
| Dormant patient reactivation | ✗ | ✓ personalized message from history | Orkelia |
| Life-threatening emergency escalation | ✗ | ✓ detection + transfer | Orkelia |
| 1-click validation per practitioner | ✗ | ✓ native review mode | Orkelia |
| Doctolib integration (booking) | N/A | ✓ direct | Synergy |
| Pricing | 109€/month/practitioner | 497-697€/month entire practice | Depends on size |
| Health GDPR + EU hosting | ✓ | ✓ Supabase eu-west-3 + DPA | Tie |
Verdict
In 1 paragraph.
Doctolib excels at what it does: appointment booking. But 90% of patient conversations are NOT direct appointment bookings — they are questions about pricing, info requests about treatments, cancellations, complaints, reschedules. Doctolib doesn't see them. Orkelia sits alongside Doctolib and captures exactly that gap. We don't replace, we complete.