🩺 Clinic comparison
Zocdoc handles your appointments.
Orkelia handles everything else.
90% of patient conversations are NOT direct booking requests — they're price questions, treatment info, cancellations, complaints, reschedules. Zocdoc doesn't see them. Orkelia sits next to it and captures exactly that gap.
Feature comparison
Capability by capability.
| Capability | Zocdoc | Orkelia | Verdict |
|---|---|---|---|
| Platform booking | ✓ (its core function) | — (we don't redo the calendar) | Zocdoc |
| Instagram DM response | ✗ | ✓ 24/7 | Orkelia |
| WhatsApp patient response | ✗ | ✓ 24/7 | Orkelia |
| Website form response | ✗ | ✓ 24/7 | Orkelia |
| D-1 personalized reminder | Basic | Clinic tone + waitlist escalation | Orkelia |
| Dormant patient reactivation | ✗ | ✓ personalized history-based message | Orkelia |
| Urgent care escalation | ✗ | ✓ detection + transfer | Orkelia |
| 1-click validation per practitioner | ✗ | ✓ native review mode | Orkelia |
| Zocdoc integration (booking) | N/A | ✓ direct | Synergy |
| Pricing | $300/mo/practitioner | €497-697/mo full clinic | Depends on size |
| HIPAA / GDPR compliance | ✓ | ✓ Supabase eu-west-3 + DPA | Equal |
Bottom line
In 1 paragraph.
Zocdoc excels at what it does: bookings. But 90% of patient conversations are NOT direct booking requests — they're questions about pricing, info requests on treatments, cancellations, complaints, reschedules. Zocdoc doesn't see them. Orkelia installs next to Zocdoc and captures exactly that gap. We don't replace, we complete.