Messaging · B2C
Instagram Business × Orkelia.
Instagram DMs + story replies + comments. The agent captures everything that lands on your Insta pro account and qualifies it.
Category
Messaging · B2C
Auth
Meta Graph API
Vertical
B2C verticals
Included
All plans
What the integration does
Supported actions.
- Receive Instagram DMs (webhook)
- Receive story replies
- Receive comments on posts
- Send Instagram DMs within an open conversation
Concrete use case
Example in production.
You post a story of your pizza of the day at 7pm. 12 people reply "do you deliver?". The agent answers all 12 in under 3 min with the delivery details + takes the orders.
Setup
Setup in 4 steps.
- 1. Orkelia workspace created · if not done yet, book a 30-min audit
- 2. Generate the Instagram Business credentials · Meta Graph API · the Orkelia team guides you
- 3. Activation in the Orkelia dashboard · Integrations tab, copy-paste credentials, sandbox test
- 4. Business calibration · 1 30-min call to align rules, escalations, tone
Total ramp-up time · 24-72h depending on your stack and the historical volume to import.
More details?
30-min video call to qualify your case and estimate the ROI of the Instagram Business integration on your workflow.
Book a 30-min audit →