Everything we get asked.

24h after signing for the review version (the agent proposes, you validate each message in 1 click). 7 to 14 days for full autonomous mode depending on the sector and the integrations to connect.

The recent Clinic pilot practice: signed on a Monday, agent in review on Tuesday, autonomous mode activated on the Friday of the same week.

No. Each agent has a locked scope (vocabulary, services, time slots, human escalation on out-of-scope cases). We have an anti-hallucination guardrail that rejects any draft containing made-up ROI figures or unverifiable promises — applied both on the outbound side and the patient side.

"1-click disable" button in the dashboard. The agent stops within the second, your data stays. You can reactivate it anytime without setup.

Review mode (by default): the agent drafts a reply for each incoming message, you validate in 1 click from the mobile app before sending. Ideal for the calibration phase.

Autonomous mode: the agent sends directly, except for sensitive cases (emergencies, out-of-scope requests) which stay in human review. Can be activated once trust is established.

FR, ES, EN natively (each agent replies in the patient's language automatically). Italian and Portuguese possible on request (Pro / Group plan).

No Orkelia agent handles life-threatening emergencies. Automatic detection of critical keywords (severe pain, emergency, minor in danger) → immediate escalation to your on-call number or the 15. Full documentation in the DPA.

6 verticals live: Clinic (aesthetics, dental, physio, general medicine, dermatology, osteopathy), Hospitality, Transport, Sales (outbound), Trading (market intelligence), Shop (e-commerce).

Not in these 6? We build your agent in 30 days: /agent-sur-mesure

If 30 days after activation the priority flow (Instagram OR WhatsApp OR website, your choice) is not operational: 100% setup refund and no billing for the 1st month. No justification, no friction.

None. You sign up with email + password in 60 seconds, you get access to all the features of the Pro plan for 14 days. At D14: if you want to continue, you add a card. Otherwise the account deactivates automatically, no billing.

The first 10 clinics get:
• Founder rate locked for 12 months (set on your case)
• First month free (paid setup refunded under the D30 guarantee)
• Priority access to new features
• Direct founder account contact

As of 17/05/2026: 7 spots remaining out of 10.

Essential and Pro: no minimum term, 1-click cancellation from Stripe. Founder Program: rate locked for 12 months but you can cancel anytime (you just keep the price guarantee if you come back later).

Group / Enterprise / Tailor plan: variable commitment depending on the contract (6-24 months depending on scope).

Stripe invoice at the start of the month (payment by card or SEPA direct debit). VAT not applicable, art. 293 B of the CGI: Orkelia benefits from the VAT base exemption, the invoiced amounts are net, without VAT. If the exemption thresholds are exceeded, the applicable French VAT (20 %) will apply and be passed on from that date.

Upgrade: immediate, prorated over the current month. Downgrade: effective at the start of the following month (you keep the Pro features until the end of the current month).

Calendars: Calendly, Doctolib, Maiia, Google Calendar.
Messaging: official WhatsApp Business API, Instagram DM API, SMS (Twilio, OVH).
Payroll / HR (Hospitality): Combo, PayFit, Lucca.
Accounting (Transport): Sage 50/100, EBP, QuickBooks.
Outbound: Resend (custom domain), Pappers, Google Places API.

If your tool isn't listed: we build the custom integration on Pro/Group plan (included for Group, quote for Pro).

Supabase (eu-west-3 Paris) for the database. Vercel Edge (Paris CDG) for compute. Anthropic Claude for the conversational agents. Resend for email sending. Stripe for payment. Zero US cloud provider on the data — only Anthropic AI compute, whose outputs are anonymized before processing.

For the Pro plan: outbound webhooks for each event (message received, appointment confirmed, reply classification, etc.). For Group/Enterprise: full REST API with export of pricing, scoring, outbound data, conversations. OpenAPI documentation provided.

Essential/Pro: best effort (~99.5% historical). Founder Program: written SLA 99.5%. Group: SLA 99.9% (downtime credited). Enterprise: SLA 99.99% + 24/7 support.

Supabase eu-west-3 hosting (mainland France). Healthcare GDPR compliance: signed DPA provided, processing register available, right of access / rectification / erasure operational within 30 days.

No patient data leaves Europe. Claude outputs transit through Anthropic in "zero retention" mode (no storage on the AI provider's side).

Supabase eu-west-3 is hosted on AWS Paris, which holds the HDS certification. The Orkelia layer is not HDS-certified in its own right (certification underway for 2026). For sensitive medical flows, we guarantee end-to-end encryption and data anonymization before AI processing.

Full export of all your data available 30 days after cancellation (JSON + CSV format). Total erasure from our systems after those 30 days. Stripe logs kept for 10 years for accounting compliance.

2FA TOTP available on all plans. SSO (Google, Microsoft Azure, Okta) included in Group. SAML 2.0 + SCIM provisioning for Enterprise.

Alexandre Guenot, solo founder. Former physiotherapist turned dev/product. Based in San Sebastián (ES). SIRET 103 861 498 00014. More info on the /about page.

As of 17/05/2026: 1 (Alexandre) + 2 freelancers (design, growth) on occasional sprints. Hiring plan: 1 customer success + 1 senior dev from 50K€ ARR (target Q4 2026).

Pure bootstrap since April 2026. No raise planned before product / market fit validation (target: 10 recurring clients at 500€+/month). You're paying for a product that isn't being pressured by an investor to hit 10x growth in 18 months.

Doctolib is a booking / shared calendar system. It doesn't read your Instagram DMs, doesn't reply to WhatsApp, doesn't manage personalized post-consultation reminders. Orkelia installs alongside Doctolib and captures what Doctolib doesn't handle (90% of patient conversations beyond pure booking).

A generic chatbot replies with a recycled GPT lacking industry vocabulary — it misdirects, proposes slots that don't exist, and drives away qualified patients. Orkelia knows your catalog of treatments, your hours, your tone, escalates on the truly urgent cases. More importantly: we operate the product for you (managed service), not a self-serve tool.

Lemlist and Apollo are self-serve tools: you buy the license, you configure it yourself, you manage deliverability, warmup, templates. If you don't have a dedicated SDR, you get a 1-2% open rate and 0 replies.

Orkelia Sales is a managed service: we configure, optimize the templates, manage deliverability, classify the replies. You look at your dashboard, not the tool.